FAQs

ARE THE PRODUCTS GENUINE?

We can safely assure you that it is 100% authentic with our in-house manufacturing and packaging.

HOW DO I CHANGE MY ADDRESS?

As of right now it is not possible. Please kindly check your shipping address before placing an order.

CAN I MODIFY MY ORDER AFER I'VE PLACED IT?

Unfortunately, not. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience caused!

I RECEIVED A PACKAGE THAT IS NOT MINE

We’re so sorry for the mix up with your order! Please email our Customer Care team: allyoungphilippines@gmail.com with your order number and pictures of the parcel box, the order packing slip, and a picture of the products you did receive. **Please note that all order issues must be reported within 7 days of

I RECEIVED A PACKAGE WITH THE WRONG ITEMS

We’re so sorry for the mix up with your order! Please email our Customer Care team: allyoungphilippines@gmail.com with your order number, a picture of the incorrect items you received, and a picture of the packing slip. **Please note that all order issues must be reported within 7 days of delivery. We will get back to you ASAP!

I RECEIVED A PACKAGE WITH BROKEN ITEMS

Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team: allyoungphilippines@gmail.com  within 7 days of delivery with your order number, the names of the broken items, and a photo of the damaged items. We will get back to you ASAP!

 

 
PAYMENT, PROMOS & VOUCHER CODES
HOW TO MAKE PAYMENT FOR MY ORDER?

We accept Paypal!

CAN I COMBINE VOUCHER CODES ON MY ORDER?

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!

DO I NEED AN ACCOUNT TO SHOP WITH YOU?

An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience! PLUS, you will get to accumulate points that you can use in the future!

CAN I GET A REFUND IF THE PRODUCT PRICE HAS CHANGED AFTER I PLACED AN ORDER

Due to the fact that product prices fluctuate during promotion(s), the price that you see when you placed your order is final.

DO YOU HAVE ANY FREE SAMPLES?

Due to the low cost nature of our products we do not currently have any samples. Thank you for your interest!

 
DELIVERY

WHEN WILL MY ORDERS BE SHIPPED?

Upon payment confirmation, your orders will be packed on the same day and scheduled for delivery on the next working day! The courier service of our choice will then collect from our warehouse and the parcel will reach you in 3-5 working days!

WILL THERE BE ANY DELAYS IN SHIPPING DURING PROMOTION PERIOD?

Yes, shipping might take longer during the holiday seasons, sale periods and extreme weather.

WHAT SHOULD I DO IF MY PRODUCT(S) HAVEN'T BEEN DELIVERED YET?

Once the parcels have been dispatched from our warehouse, you can contact our appointed courier company for the most updated delivery status of your parcel. Should you not be able to reach them, you can always reach us at  allyoungphilippines@gmail.com